How do you think it was mismanaged?
I got there at 9.40, clutching my advance ticket – and was sent to the back of a ridiculously long queue stretching in a huge loop around one end of Excel. Where I waited (occasionally inching forwards) for over 45 minutes. It was gone 10.25 when I finally got into the hall.
Meanwhile, cash ticket buyers rocking up at 10am, were queuing for two or three minutes and then walking straight in. The 'cash only' queue had disappeared almost 10 minutes before I finally made it into the halls.
I'm sure this wasn't how it was planned, but seriously, you can't sell people an advance ticket on the implicit – if not quite explicit – premise of easier, earlier entry… and then leave those people queueing for 45 minutes whilst people paying 'on the door' just breeze in past them. It's simply wrong.
To make it worse, there were also people pushing in all over the place. Every time the queue was rearranged or gaps created to let other Excel users pass through the mass of wargamers, new people arrived and simply joined the end of the nearest segment of the queue they liked the look of. There weren't enough stewards to make sure people didn't push in, even where this was blatant.
Please let me be at pains to say that of course this doesn't take away from the overall excellence of the event and the massive amount of work that goes into it. And we all know the Warlords do it all for love, and our enjoyment, which makes it very churlish to moan... But - finding oneself in a huge queue and disadvantaged as a reward for having bought an advance ticket is not calculated to get the day off to a good start.
Last year there was something else that fouled up the entrance arrangements - fire marshals being jobsworths we were told. It seems that every year, getting people in becomes more problematic. Now I remember all too well the queues back at Kensington Town Hall - which is why 'queue buster' badges were first introduced. But the first couple of years at Excel seemed fine. Now it's a problem every year.
I'm guessing that so many 'cash entrants' having been caught in similar queues last year, switched to advance tickets this year - with predictable results.
The difference being, of course, that cash tickets buyers can hardly complain about having to wait. Advance ticket buyers having to wait while cash buyers sail in ahead of them is untenable. It suggests the whole thing needs a serious rethink before the next Salute. I'm sure the Warlords will take this on board.