Reaper Kickstarter

[Penfold]

Least you didn't come back off a nice holiday to find a letter from HM Border Agency asking for a full Invoice for the package they have decided to hold. Emailed Reaper...

And got a nice invoice for $460.00 dollars...

So bang goes the normal £ 25.00 customs charge to get it delivered.

Oh well, guess the Treasury are going to start liking us Kickstarter customers.

[Sangennaru]

Yes
No silly vouchers.

well, in that case they're acting right, cmon! =)

[beefcake]

I don't want a voucher for a purchase for yet another sting at customs. I want my minatures. Which I pledged and payed for.

I wasn't saying that was what you would get. Just that that is what I got for 1 miniature that was missing from my order. It wouldn't be worth their money time and effort to repackage 1 miniature and pay labour etc for that to be sent out to me. Whereas a big load of missing minis like your it would be much more in their interests to give you the rest of your purchase. I had also made it clear to them that it wasn't a huge deal so they took the risk and gave me the voucher as a sign of goodwill.

Nice to see that they have resolved it nicely for you as well. They do seem to be rather generous with their mistakes.

[Centaur_Seducer]

Don't worry beef, I didn't misunderstand you. Itcwqs more a concern

[beefcake]

Understandable though, I be pretty pissed off getting what you got after the long wait. I think my voucher will go towards the pathfinder dragon. Gutted I didn't buy that one.

[beefcake]

Started a new thread for the new bones kickstarter.

http://leadadventureforum.com/index.php?topic=58618.0

[ryoden]

I don't want a voucher for a purchase for yet another sting at customs. I want my minatures. Which I pledged and payed for.

I got the same deal and when I visted their website to check the prices, if I purchased the missing figs using the voucher they gave me it would actually cost me more than the voucher due to the P&P cost, not even counting the customs charges (although on a couple of figs I would hope it would be zero rated).

While its only a couple of missing figs we still have a right to expect them since they have been paid for, I asked if they could give me less of a credit with a UK retailer who they deal with, I shall see what they say to that suggestion.

[Ninja]

Wow I never even thought to look for anything missing....

[Centaur_Seducer]

Wow I never even thought to look for anything missing....

Neither would I. But, when there's only 20 out of 270+, it's rather obvious

[beefcake]

 
You did get nice packaging though 
I just sold off the last of my unwanted. Made the majority of my investment back.

[Centaur_Seducer]

It has arrived! Full with soft detailed miniatures and bent stuff...

[ryoden]

Fair play to them, they replied and gave me more bonus cash to cover the postage