(COMMERCIAL) Foundry email tips?

[Nord]

Is there a special ritual that has to be performed when emailing Wargames Foundry? I have emailed the address on their website and also posted a message on their facebook page. No response. It's middle of the week so I guess they are not at a show/event. Anybody know the secret password?

[grant]

I previously had this problem. There is no solution to the email issue. Their email goes here:


Best bet is to use a telephone, or perhaps just pop over. I chose neither in the end.

[Prof.Witchheimer]

Is there a special ritual that has to be performed when emailing Wargames Foundry? I have emailed the address on their website and also posted a message on their facebook page. No response. It's middle of the week so I guess they are not at a show/event. Anybody know the secret password?

They were at Tactica in Germany last weekend. But I saw them driving away there with their car on Sunday afternoon, I was actually driving behind them out of the parking space

I've had some email exchange with them in the recent weeks talking about my pre-order for Tactica and was quite satisfied with that contact. They always replied quickly to my questions.

[joroas]

I got a long reply from them on their eBay site.

[maxxon]

Funny, I had some email discussions with them about a year back and they were very prompt with responses and took the time write a proper reply letters... in addition to scouring through the old molds looking for the figures I was interested in.

[Nord]

Just sent a message via their ebay page, see how that goes.

[Atheling]

If you're in the UK, try phoning them. Number is on their website and they are usually very good on the phone.

Darrell.

[Nord]

I can't quite see the point in giving an email contact address (on their website, their facebook page and their ebay page) if they then only take phone queries. They might as well just give the phone number. 

[joroas]

I was at Gripping Beast last week, the staff seemed to be packing loads of new stock for the current range of shows, they told me they'd be there until 9 PM and I know that in the days before Salute they work until early morning.  I'm not denying that Foundry are tardy in responding, but they may have a similar schedule..........

[grant]

I can't quite see the point in giving an email contact address (on their website, their facebook page and their ebay page) if they then only take phone queries. They might as well just give the phone number. 

I think they should kick it, old school. Drop the website, email, AND the phone. Catalog by mail, only. And you'd best have good penmanship, because they should be picky about such things.

[Nord]

It's a week since I sent my query, guess I won't be buying any Foundry figures then.

[Timbor]

It has been a little while since I bought stuff from Foundry, but it seems like I always got the best response if I called them on the phone.  Somewhat frustrating having to make an overseas call to sort out issues with an order, but at least it got resolved quickly that way.

[Nord]

Poor customer service like this doesn't encourage me. In fact, it just convinces me to spend my money elsewhere.

Biggest historical seller on the web? And they can't answer an email in a week? Very poor.

First impressions last and this is a bad first impression for me. Oh well, somebody else can have my money. 

[Dolmot]

Weird. I mailed them on 10th (at midnight) to ask about the availability of certain fantasy minis, and got a reply immediately in the next morning. I used the "customers" address. No idea why it appears hit-or-miss to others. Friendly chaps at Tactica too, happy to answer my further questions.

[Prof.Witchheimer]

Weird, indeed, I wrote them yesterday and got a reply today.