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2. We're very up to date on new orders, we're very up to date on restocking and we're almost there on comms. Emails (to our gmail account) are good, FB is next to catch up.
If they get it right they're fine. If there are problems you are just completely ignored.
I did have a mis-pack with the first order, had an email exchange, and then the right pack plus freebies were included with my second order. I was very happy.
Ordered: 25th June [during a SALE, knowing that no order would be completed until after July 1st]Items Received: 14th July.Both miniatures correct and perfect. Didn't receive any email telling me that the order had been shipped / posted - do Hasslefree do such as this? Not that that bothered me. I'm a UK customer, should this info be useful to know. Both miniatures were/are still in stock. Were/are -n't pre-orders.
Hasslefree Miniatures - Shipping Despatch Notification 824## Monday, Aug 2, 12.22 PMHasslefree Miniatures Website <orders@hfminis.co.uk>to me Hasslefree Miniatures Unit 21 Greenway Workshops Bedwas House Ind. Estate Bedwas, Caerphilly CF83 8HWShipping Despatch Notification - Order 824##We are pleased to say your order has been despatched and will be on its way to you.If you have any queries regarding this email, please email orders@hfminis.co.uk
no professionalism...
I think this is possibly the nub of the gist. You get someone starting a business fuelled by the passion of the hobby, but without the business skills to put a reliable system in place to deal with problems. It's fine when the business is small and you can personally deal with each issue, but when it grows and the numbers get to the level when you need properly trained staff with clear remits, unresolved issues can snowball alarmingly and become major problems. It seems like money needs to be spent on hiring professional people to keep things running. If the sales are too large to keep on top of, but there's not enough money to hire staff, then there's a problem somewhere with profit margins and keeping track of the finance.