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Here you go: link. I couldn't find the thread in question, but perhaps you remember where it was located.
I placed an order on December 27th for some UNIT troops for a Dr Who game, they are still showing as 'unfulfilled' on the BTD website and l suspect that the will never be fulfilled!I ordered a similar quantity of UNIT types from Crooked Dice last Sunday, l received an email telling me my order was complete the next day, they are more expensive but at least they will turn up, it is just a shame CD do not make anything resembling a Cyberman
A warning to everyone, don't use this company me and a wargames friend have each been robbed of over £60 by this outfit. YOU HAVE BEEN WARNED
Despite all the warnings, I ordered a couple of packs from Black Tree on 1st April. On 11th April I changed my mind and cancelled the order. I chased this up today for a refund and got it credited back soon after which I thought was pretty good. I replied with thanks mentioning the forum bad press but their swift response in my case had been much appreciated. They came back with:-“I know there are lots of complaints on the forums, most of them are warranted. We were hit very hard by the Pandemic as were many companies. We are beginning to make headway on catching up but it is hard. We will keep soldering on ”
Yeah. what was the excuse before Covid? Spanish Flu? Ebola? It's not as if this wasn't an issue before March 2020.