Back when I was doing a small Afrika Korps force, I was really struggling to work out how their AT gun went together. I e-mailed Warlord to see if I was missing a diagram or anything, and the guy I exchanged e-mails with really went out of his way to help me - going so far as to send me photos of his own personal rendition of the model, from various helpful angles. I've got mixed opinions on Warlord overall, but their Customer Service is excellent.