Any company that makes an unsuccessful product needs to honestly accept their own failure to meet the demands of the customer base, not point out why people were wrong to want what they wanted.
For my own part, I love Star Wars (have done since 1977), but I don't have any rose coloured spectacles and realise that some of the content is more to my taste than others. I really wanted to love the Book of Boba Fett for example, but in the end I thought it was so-so at best. I didn't expect to enjoy Andor, but ended up thinking it was amazing. The Mandalorian goes without saying.
I didn't even bother watching the Acolyte because unfortunately the whole bullshit about it on social media, with people drawing a line and pointing fingers - if you like it you're one of the woke brigade, if you don't like it you're a racist/incel - soured it for me and I knew I was never going to be able to just watch it on its own merits. Something about the series obviously polarised people so violently before it was even released that it didn't stand a chance to be judged on its own merits. The makers need to identify why this was and either accept they need to do things differently next time or take the hit.