Good experience with Artizan's customer service

[ErikB]

I had purchased the 3 Knights of the Crescent Moon figures but one of them was a Cadd's Commando, instead (didn't notice in the store).  I must have about 100 Artizan figures and have never had any problems.  This was the first.  Heck, goofs happen.  It's how we react to them that matters most to me.

I emailed Artizan and they sent (from England to California) a replacement without ANY fuss AT ALL.  Piece of cake!

I sure wish that it were this easy dealing with other companies or organizations, like, say, VW, the DMV, the UC system, Verizon, Blackberry, Abbott Diabetes Care, and so on....

I will certainly remain an Artizan Designs customer.

[Hawkeye]

I agree, Erik. I usually buy my Artizan figures through US distributors, but the couple of times I've had to order from them direct, they've always been great.

[Mr.Dodo]

I recently had several wrong figures sent to me, and in each case the entire pack was replaced without quibble. Full marks for service (poor marks for packing the right figures in the right packs, mind).

[Argonor]

When I ordered from them about a year ago, I had quite some minis send by mistake instead of one other (2 orders got mixed up). I offered to send them back, but they told me to keep them. And They sent me the missing mini right away.

Top notch!