My sympathies NugleHH. I was in the same position as you for quite a while, and becoming very frustrated. I finally got my Kickstarter reward last week, just before I boiled over. But I have it now.
My second-hand information is that the gentleman running the production/warehousing/fulfillment end of Crucible Crush (I'll keep his name to myself and off the internet) may be over-extended on a combination of business ventures and personal affairs, and is having trouble keeping up with CC activities. Of course THAT IS NO EXCUSE for poor customer service, but his intentions seem to be honest, and he made things right for me, so I shep a bissel rachmonas punim on a fellow human, doing the best he can in a tough world.
He may have lost track of your order. He may think he already shipped to you. Like you, I had trouble getting his attention. This email address put me in touch with him, I hope it works for you:
cruciblecrush@hotmail.com
There was some time lag on his communications. Frankly, he made a couple of promises that he took a while to fulfill. I had to noodge him. I grumbled a lot to my friends and I nearly boiled over. But in the end, he made things right. Be patient and gentle, I think he means well.
Oh, and the product is gorgeous, so I'm glad I can remain a satisfied Crucible Crush customer.
Oh, the Reward was figures only at this point, the rules are still being developed and play-tested, haven't yet been published. I downloaded a draft copy from the CC site.