[CONSUMER INFO] Warlord Games foreboding?

[Darkoath]

I just ordered a full set of the mounted and foot commanches a couple of weeks before Christmas.  I also had a couple of mdf buildings with that order.  The order arrived the week after new year's without any problems.  I was actually quite impressed since the mail gets so wonky around the holidays.

[grant]

I recently did two orders, and both were very personally served, and the delivery was excellent.

Absolutely zero complaints. Top notch all around.

[Atheling]

Ordered on the 12th of December, package did arrive in time for X-mas but one of the mini's I wanted to trial paint immediately had a serious miscast. Complained about it straight away (ie opened a ticket) but just received a replacement two days ago on the 13th of January.

I realise that the holidays would have played their part but 23 days to replace one miscast??? Too long for a large business in my opinion.

Warlord should invest in more staff over the holidays to reduce the time for dealing with complaints as well as shipping over the holidays.

I have to say that apart from that incident I've had nothing but good customer service from them.

Cheers,
Darrell.

[Wachaza]

For a lot of small businesses it's easier to shut down for a fortnight over Christmas/New Year rather than try to operate and heat a building with a skeleton staff who want either overtime or to be off. I'd guess they don't get much demand just after Christmas as well.

[Vanvlak]

My order, over the same period, arrived quite rapidly (in Malta), Idefinitely can't complain.

[Painterz]

Their Doctor Who plans just got torpedoed given the BBC aren't releasing a new season of Who this year.

I guess it will be 2017 before they want to launch it, whenever in 2017 the BBC decide to air the next season.

[Wachaza]

I'd guess they'd launch as fast as they can because the licence will have a time limit on it. Waiting a year or more for the very best time to launch isn't a good use of the licence.